Privacy policy

U2xAI Academy ("U2xAI Academy," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website, online courses, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Cookie Policy. If you do not agree with our practices, please do not use the Services.

1. Scope of This Policy

This Privacy Policy applies to personal information we collect through the Services, including our website, learning management platform, communications with you, and any associated applications. It does not apply to third-party websites, tools, or services that we do not own or control, including Third-Party Tools referenced in our Courses.

2. Information We Collect

We collect information in the following ways:

2.1 Information you provide directly. This includes:

(a) Account information such as your name, email address, username, and password;

(b) Profile information you choose to add, such as your professional background, job title, or areas of interest;

(c) Payment information processed through our payment providers, such as billing name and address (note that full card details are handled by our processors and are not stored by us, as described in Section 4);

(d) Communications, including messages, support requests, survey responses, and feedback you send to us;

(e) User Content, such as comments, forum posts, project submissions, or assessments you upload within the Services.

2.2 Information collected automatically. When you use the Services, we may automatically collect:

(a) Device and technical data, such as IP address, browser type, operating system, and device identifiers;

(b) Usage data, such as pages viewed, courses accessed, lessons completed, time spent, click patterns, and referring URLs;

(c) Cookies and similar tracking technologies, as described in our Cookie Policy.

2.3 Information from third parties. We may receive information about you from:

(a) Payment processors confirming transactions;

(b) Authentication or single sign-on providers if you choose to register or log in through them;

(c) Analytics and marketing providers;

(d) Learning platform providers that host or support our Services.

3. How We Use Your Information

We use personal information for the following purposes:

3.1 To provide the Services, including creating and managing your Account, delivering Course access, tracking your progress, and issuing certificates of completion.

3.2 To process payments, confirm transactions, manage refunds, and prevent fraudulent or unauthorized activity.

3.3 To communicate with you, including sending administrative messages, responding to support requests, and providing updates about Courses or changes to our Services.

3.4 To send marketing and promotional communications, where permitted, about new Courses, offers, and educational content. You may opt out of marketing communications at any time, as described in Section 8.

3.5 To improve and personalize the Services, including analyzing usage trends, developing new Content, and tailoring recommendations to your interests.

3.6 To maintain security and integrity, including detecting, preventing, and responding to fraud, abuse, security incidents, and violations of our Terms.

3.7 To comply with legal obligations, enforce our agreements, and protect the rights, property, and safety of U2xAI Academy, our Users, and others.

4. Payment Information

Payments are processed by third-party payment processors, including Stripe and supported methods such as card payments and UPI. When you make a purchase, your payment card details are collected and processed directly by these providers under their own privacy policies and security standards. We do not store full payment card numbers on our systems. We receive limited transaction information, such as confirmation of payment, the amount, and partial billing details, to manage your Account and fulfill our obligations.

5. Legal Bases for Processing (Where Applicable)

Where data protection laws such as the GDPR apply, we rely on the following legal bases to process your personal information:

(a) Performance of a contract, to deliver the Services you purchase;

(b) Legitimate interests, such as improving our Services, securing our platform, and conducting marketing in a manner that respects your rights;

(c) Consent, for certain marketing communications and non-essential cookies, which you may withdraw at any time;

(d) Legal obligation, where processing is necessary to comply with the law.

6. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

6.1 Service providers. We share information with trusted third parties who perform services on our behalf, such as payment processing, learning platform hosting, cloud infrastructure, email delivery, analytics, and customer support. These providers are authorized to use your information only as necessary to provide their services to us.

6.2 Legal and regulatory disclosures. We may disclose information where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of U2xAI Academy, our Users, or others.

6.3 Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate confidentiality safeguards.

6.4 With your consent. We may share information for other purposes when you have given us your consent to do so.

6.5 Aggregated or de-identified data. We may share information that has been aggregated or de-identified so that it cannot reasonably be used to identify you.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, remember your preferences, analyze usage, and support marketing. You can manage your cookie preferences through your browser settings or any cookie controls we provide. For full details on the types of cookies we use and how to control them, please see our Cookie Policy.

8. Your Choices and Marketing Preferences

8.1 You can update your Account information at any time through your profile settings.

8.2 You may opt out of marketing emails by clicking the unsubscribe link in any marketing message or by contacting us at [support email]. Note that we may still send you essential service-related communications, such as transaction confirmations and security notices.

8.3 You may manage cookie preferences as described in our Cookie Policy.

9. Your Privacy Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

(a) Access, to request a copy of the personal information we hold about you;

(b) Correction, to request that we correct inaccurate or incomplete information;

(c) Deletion, to request that we delete your personal information, subject to legal exceptions;

(d) Restriction, to request that we limit how we process your information;

(e) Objection, to object to certain processing, including direct marketing;

(f) Portability, to receive your information in a structured, commonly used, machine-readable format;

(g) Withdrawal of consent, where processing is based on consent.

9.1 For Users in the European Economic Area, the United Kingdom, or similar jurisdictions, these rights arise under data protection laws such as the GDPR.

9.2 For Users in California, the CCPA and related laws provide rights to know what personal information is collected, to request deletion, to opt out of any sale or sharing of personal information (note that we do not sell personal information), and not to be discriminated against for exercising these rights.

9.3 To exercise any of these rights, contact us at [support email]. We may need to verify your identity before responding. We will respond within the timeframes required by applicable law.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing the Services, maintaining your Account, complying with legal and tax obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we will delete or anonymize it in accordance with applicable law and our retention practices.

11. Data Security

We implement reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, or alteration. These may include encryption in transit, access controls, and secure infrastructure provided by our hosting and payment partners. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your Account credentials confidential.

12. International Data Transfers

We operate across multiple regions, and your personal information may be processed and stored in countries other than your own, including [country/region], which may have different data protection laws than your jurisdiction. Where we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms, in accordance with applicable law.

13. Children's Privacy

The Services are intended for users who are at least 18 years of age, or the age of legal majority in their jurisdiction. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without appropriate consent, we will take steps to delete it. If you believe a child has provided us with personal information, please contact us at [support email].

14. Third-Party Links and Tools

The Services may contain links to, or instruction on, third-party websites and Third-Party Tools, including Claude Code and related software. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use. We are not responsible for the privacy practices or content of third parties.

15. Automated Decision-Making

We do not use your personal information for automated decision-making that produces legal or similarly significant effects about you without human involvement. Where we use analytics to personalize recommendations, these do not have legal or significant effects on you.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date indicates the most recent revision. For material changes, we will make reasonable efforts to notify you, such as by email or a notice on the Services. Your continued use of the Services after the revised policy takes effect constitutes acceptance of the changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

U2xAI Academy
Email: hello@u2xai.com